What to Do If Your Payment Is Declined
Encountering a declined payment can be frustrating, but don't worry—there are steps you can take to resolve the issue and complete your purchase. Here’s what you should do if your payment is declined while trying to purchase a NewSIM prepaid data-only eSIM:
Check Your Payment Information:
Ensure that all the payment details you entered are correct. Double-check the credit card number, expiration date, CVV code, and billing address.
Verify Available Funds:
Make sure that your credit card has sufficient funds to cover the purchase amount. Contact your bank or check your online banking app to verify your account balance.
Contact Your Bank:
Sometimes, banks may decline transactions for security reasons, especially for international purchases. Contact your bank to confirm that your card is not being blocked for security purposes.
Try a Different Payment Method:
If your payment is still declined, consider using a different credit card. While we currently accept only credit card payments, more payment methods will be offered soon to provide additional options.
Clear Browser Cache and Cookies:
If you’re making the purchase through our website, clearing your browser’s cache and cookies can sometimes resolve payment issues. After clearing them, try the transaction again.
Retry the Purchase:
After verifying your payment information and ensuring there are no issues with your bank, retry the transaction.
If you’ve tried all the above steps and your payment is still being declined, please contact our support team for further assistance. Provide as much detail as possible about the issue, including any error messages you received. Our team will help you resolve the problem so you can complete your purchase.
Check for Email Notifications: Sometimes, banks will send an email or SMS notification if they decline a transaction. Review any recent messages from your bank for instructions.
Stay Informed: Keep an eye out for updates on new payment methods we will be introducing soon to make transactions more convenient.
Thank you for choosing NewSIM. We’re committed to providing you with a seamless purchasing experience and reliable connectivity for your travels.
Steps to Take if Your Payment Is Declined
Check Your Payment Information:
Ensure that all the payment details you entered are correct. Double-check the credit card number, expiration date, CVV code, and billing address.
Verify Available Funds:
Make sure that your credit card has sufficient funds to cover the purchase amount. Contact your bank or check your online banking app to verify your account balance.
Contact Your Bank:
Sometimes, banks may decline transactions for security reasons, especially for international purchases. Contact your bank to confirm that your card is not being blocked for security purposes.
Try a Different Payment Method:
If your payment is still declined, consider using a different credit card. While we currently accept only credit card payments, more payment methods will be offered soon to provide additional options.
Clear Browser Cache and Cookies:
If you’re making the purchase through our website, clearing your browser’s cache and cookies can sometimes resolve payment issues. After clearing them, try the transaction again.
Retry the Purchase:
After verifying your payment information and ensuring there are no issues with your bank, retry the transaction.
Contacting Support
If you’ve tried all the above steps and your payment is still being declined, please contact our support team for further assistance. Provide as much detail as possible about the issue, including any error messages you received. Our team will help you resolve the problem so you can complete your purchase.
Final Tips
Check for Email Notifications: Sometimes, banks will send an email or SMS notification if they decline a transaction. Review any recent messages from your bank for instructions.
Stay Informed: Keep an eye out for updates on new payment methods we will be introducing soon to make transactions more convenient.
Thank you for choosing NewSIM. We’re committed to providing you with a seamless purchasing experience and reliable connectivity for your travels.
Updated on: 11/14/2024
Thank you!