Requesting a Refund: Policies and Procedures
At NewSIM, we strive to provide the best service possible. However, if you encounter issues with your eSIM, we have a refund policy in place to address your concerns. Please review our policies and procedures for requesting a refund.
We will accept refund requests under the following circumstances:
Defective eSIM:
If your eSIM cannot be activated, it is considered defective. Please contact our support team to verify the issue.
Service Issues:
If you experience service-related issues that prevent you from using your eSIM as intended, you may be eligible for a refund. Our support team will assess the problem and determine if a refund is warranted.
We will not accept refund requests under the following circumstances:
Device Incompatibility:
We ask all users to check their device’s eSIM compatibility before making a purchase. If your device is not eSIM compatible, we cannot offer a refund.
If you believe you are eligible for a refund based on the criteria above, follow these steps to request a refund:
Contact Support:
Reach out to our support team via email, phone, or live chat. Provide detailed information about the issue you are experiencing and any relevant error messages.
Verification Process:
Our support team will verify the issue. For defective eSIMs, we may ask you to provide screenshots or additional information to help diagnose the problem.
Approval and Processing:
If your refund request is approved, we will process the refund to the original payment method. The refund processing time may vary depending on your bank or payment provider.
Check Compatibility: Ensure your device is eSIM compatible before making a purchase. This will help avoid any potential issues and ensure a smooth experience.
Stay Informed: Keep an eye on our website and app for updates on policies and new features that may enhance your NewSIM experience.
Thank you for choosing NewSIM. We appreciate your understanding and cooperation in adhering to our refund policies and procedures.
Refund Policy
We will accept refund requests under the following circumstances:
Defective eSIM:
If your eSIM cannot be activated, it is considered defective. Please contact our support team to verify the issue.
Service Issues:
If you experience service-related issues that prevent you from using your eSIM as intended, you may be eligible for a refund. Our support team will assess the problem and determine if a refund is warranted.
We will not accept refund requests under the following circumstances:
Device Incompatibility:
We ask all users to check their device’s eSIM compatibility before making a purchase. If your device is not eSIM compatible, we cannot offer a refund.
Refund Request Procedure
If you believe you are eligible for a refund based on the criteria above, follow these steps to request a refund:
Contact Support:
Reach out to our support team via email, phone, or live chat. Provide detailed information about the issue you are experiencing and any relevant error messages.
Verification Process:
Our support team will verify the issue. For defective eSIMs, we may ask you to provide screenshots or additional information to help diagnose the problem.
Approval and Processing:
If your refund request is approved, we will process the refund to the original payment method. The refund processing time may vary depending on your bank or payment provider.
Final Notes
Check Compatibility: Ensure your device is eSIM compatible before making a purchase. This will help avoid any potential issues and ensure a smooth experience.
Stay Informed: Keep an eye on our website and app for updates on policies and new features that may enhance your NewSIM experience.
Thank you for choosing NewSIM. We appreciate your understanding and cooperation in adhering to our refund policies and procedures.
Updated on: 08/02/2024
Thank you!